Customer Relationship Management (CRM)

Building One-to-One Relationships

ConvergenceWEB provides complete functionality to maintain and update multiple contact lists for stand-alone contact management, contact information, demographics and all contact activities.

• Store all contacts and customer information in one central database with roles-based functionality, access and reporting
• Capture the most important elements of your customer relationships – phone calls, emails, and all the interactions that promote a stronger, long-term customer relationship
• Increase lead volume, lead conversion rates, and sales productivity with better tracking, work-flow support and management reporting
• Easily replace or integrate with existing Customer Relationship Management systems to drive business results and increase sales